Privacy Policy

This Privacy Policy explains how Diallytics (“we”, “us”, “our”), accessible at diallytics.com, collects, uses, discloses, and protects your information when you use our platform, services, website, and related applications (collectively, the “Services”). We are committed to protecting your privacy and handling your data with transparency and security. By using our Services, you agree to the practices described in this Privacy Policy.

  1. Information We Collect
    2. We collect different types of information to provide and improve our Services.
    1. Personal Information

      2. When you register or interact with Diallytics, we may collect:

      • Full Name
      • Email Address
      • Phone Number
      • Company Name
      • Billing/Payment Details
      • Login Credentials
      • Communication Preferences
    2. Usage Data
      3. We may collect information automatically, including:
      • IP Address
      • Browser Type & Version
      • Device Information
      • Operating System
      • Pages Viewed
      • Time Spent on Pages
      • Clickstream & Navigation Data
    3. Call-Related Data (For Analytics)

      4. Through our call analytics and tracking features, we may process:

      • Caller ID
      • Call Duration
      • Call Status (answered, missed, abandoned)
      • Call Routing Details
      • Timestamp & Call Records
      • Marketing/Tracking Metadata

      Diallytics does NOT store or record call audio unless explicitly enabled by the customer.

    4. Cookies & Tracking Technologies

      5. We use cookies, pixels, and tracking tools for:

      • Session management
      • Analytics
      • User experience customization
      • Authentication
      • Marketing & Ad performance measurement

      You may disable cookies in your browser settings, but some features may not work properly.

  2. How We Use Your Information

    3. We use collected data for the following purposes:

    • To provide and maintain our Services
    • To create and manage user accounts
    • To deliver call analytics, reporting, and tracking
    • To improve product performance and user experience
    • To provide customer support
    • To send updates, notifications, or marketing messages
    • To detect and prevent fraud or abuse
    • To comply with legal and regulatory requirements
  3. Sharing & Disclosure of Information

    4. We do not sell your personal information.

    We may share information only in the following cases:

    1. Service Providers (Third Parties)

      2. We may work with trusted vendors for:

      • Cloud hosting (e.g., AWS, DigitalOcean, etc.)
      • Email delivery
      • Payment processing
      • Analytics or support tools

      These partners are required to protect your data under strict confidentiality agreements.

    2. Legal Requirements

      3. We may disclose information if required by:

      • Law enforcement
      • Court orders
      • Government requests
      • Compliance obligations
    3. Business Transfers

      4. If Diallytics undergoes a merger, acquisition, or restructuring, your data may be transferred as part of the business assets.

  4. Data Storage & Security

    5. We implement industry-standard measures to protect your data, including:

    • Encryption of sensitive information
    • Secured server infrastructure
    • Role-based access control
    • Continuous monitoring
    • Firewalls & intrusion prevention

    Despite robust safeguards, no system can be 100% secure. You agree to use our Services at your own risk.

  5. Data Retention

    6. We retain your information only as long as necessary to:

    • Provide the Services
    • Comply with legal requirements
    • Resolve disputes
    • Enforce agreements

    Call-related metadata retention depends on your account settings.

    Upon account termination, we delete or anonymize your data unless legally required otherwise.

  6. Your Rights & Choices

    7. Depending on your jurisdiction, you may have the right to:

    • Access your data
    • Correct or update personal information
    • Request data deletion
    • Restrict processing
    • Export your data
    • Withdraw consent
    • Opt out of marketing communications

    To exercise these rights, email us at: support@diallytics.com

  7. International Data Transfers

    8. Your data may be processed and stored outside your home country. By using our Services, you consent to the transfer of information internationally under applicable data protection laws.

  8. Children’s Privacy

    9. Diallytics does not knowingly collect data from individuals under 18 years old. If you believe a minor has provided information, contact us immediately and we will take appropriate action.

  9. Third-Party Links

    10. Our website may contain links to external sites.

    We are not responsible for the privacy practices or content of third-party websites.

  10. Changes to This Privacy Policy

    11. We may update this Privacy Policy from time to time.

    Changes will be posted on this page with an updated effective date.

    Continued use of our Services means you accept the revised policy.

  11. Contact Us

    12. For questions about this Privacy Policy or data handling, contact us:

    Diallytics – Data Protection Team

    mail_send_line Email: care@diallytics.com

    Website: diallytics.com

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